The IT Help Desk will make a reasonable effort to repair computers that are owned by the law school and provided to employees of the College. The Help Desk assumes no responsibility for personal data on a computer that is presented to the Desk for repair. Employees are responsible for backing up personal files. Instructions for backing up work files are available from the Hastings website. Further, the Help Desk will not take responsibility for restoring personally owned or unlicensed software to any law school computer.
Tampering with software protections or restrictions placed on computers owned by the College is not allowed. In the repair process, all College-required applications will be restored. While respecting users' privacy to the fullest extent possible, the Help Desk reserves the right to delete any damaging computer files.
Every effort will be made to insure the timely handling of equipment left for repair, however, depending on the extent of the damage, or pending the acquisition of repair parts, the Help Desk cannot commit to a certain time frame for restoration of hardware. The Help Desk may offer a loaner laptop for use during the duration of a repair. Safeguarding the integrity of the loaner equipment, and the data and software provided with it is the responsibility of the borrower. Any data or software stored or installed on a loaner laptop will be deleted from the loaner laptop upon its return to the Help Desk.
While the Hastings IT Help Desk would like to provide support to all students and employees for any personal computer or mobile device they may own, it is not practical to do so. IT cannot take responsibility for repairing an employee or student's personal computer or other personal equipment. The Help Desk can provide guidance on how to access the wireless network, setup email, and install Microsoft Office on personal devices. Also available to students is help with the Examsoft SofTest software used during midterms and finals. Again, it is the responsibility of the equipment owner to back up all data, software, information, or other stored files on their personal device. The IT Help Desk shall not be responsible under any circumstance for any loss or corruption of data and/or software, nor breach of warranty.