WebAdvisor Frequently Asked Questions
What is WebAdvisor?
WebAdvisor is an online student and applicant information system. Students can view their grades and class schedules, view the master course schedule, and apply for graduation through the WebAdvisor page. This information comes from our administrative database which contains student and applicant records. Access to WebAdvisor is restricted to Hastings students, faculty, and staff through individual passwords.
Which browsers can I use with WebAdvisor?
WebAdvisor is currently supported on the following browsers:
* Internet Explorer 8 on Windows
* Firefox 3.0+ on Mac, Windows, Linux
* Safari 4 on Mac
WebAdvisor has been accessed from other platforms, such as X Window, but it has not been rigorously tested on these platforms and the results may be problematical. Currently there are known issues (date field lock-up) with Safari 5 and Google Chrome.
How do I print a form using my browser?
For PC Users - You can print a form by clicking the Print icon on the Toolbar of your browser. Alternately, you can click File, and then click Print in the drop-down menu. Then click OK in the displayed Print dialog box. The document will be printed on the printer indicated in the text field Name in the Print dialog box. You can change the destination printer by selecting another printer in the Name drop-down list box and then click OK. Some of the forms will be more legible if you print them using Landscape mode. To print a form in Landscape mode, click File, then click Print, and then click Properties in the Printer dialog box. A Document Properties dialog box will appear. Click the Page Setup tab and then the Landscape radio button in the Orientation section of the dialog box. Click OK to set the Landscape mode and OK once more to cause the form to print. After the form has printed you might want to reset your system back to Portrait mode by following the same procedure you used to set Landscape mode.
For Macintosh Users - You can print a form by clicking the Print icon on the Toolbar of your browser and then click Print in the pop-up dialog box. Alternately, you can click File, and then click Print in the pop-up dialog box. The document will be printed on the printer indicated at the top of the pop-up dialog box. You can change the destination printer by clicking on the Apple icon in the upper left-hand corner of the window and then clicking Chooser in the drop-down menu. The Chooser dialog box will display a graphic of all the printers set up for your Macintosh. Select the new printer by clicking on the appropriate icon and then close the dialog box by clicking the upper left corner of the box. Some of the forms will be more legible if you print them using Landscape mode. To print a form in Landscape mode, click File and then Page Setup in the drop-down menu. Click the Orientation icon to change the printer setting from Portrait to Landscape mode. The accompanying graphic will illustrate that you made the change. Click OK to enable the setting and print the form using the instructions presented previousl
Does WebAdvisor leave a "cookie
" on my desktop to support its navigation?
WebAdvisor puts a session cookie on your desktop when you log into the system. When you close your browser, the cookie is erased.
I am getting slow response to my WebAdvisor queries. What is the problem?
There are a number of conditions that might affect your response time in WebAdvisor. Often an increase in the response time is related to traffic over the communication lines. Depending upon your location, WebAdvisor uses the Hastings Intranet, the Internet or both. The number of users on any portion of those systems will often slow the response time for everyone. Downloading large files via our network will drastically increase response time for all other users on the system. High levels of WebAdvisor use also affect your response time. This is caused not only by increased user traffic, but also by the additional processing required of our host machine to respond to WebAdvisor queries. An example of a high-use time period would be during the first weeks after grades are released or when we start to offer Web registration. You may also experience slower performance during peak usage periods for your Internet Service Provider (ISP). You should notify your IT staff if you continue to experience poor performance during non-peak usage periods.
What is my User Name?
Your "user name" is your Hastings email account name (without the "@uchastings.edu" part). For example, my email address is: "noblee@uchastings.edu". My "User Name" then is just: noblee.
What is my Password?
Your WebAdvisor password is the same as used with email. For password maintenance, use the Outlook Web Access (OWA) page at http://www.uchastings.edu/check-email.html
If you are a new user, your initial email password will not work with WebAdvisor. You must change your initial passord via Outlook Web Access before you can use WebAdvisor.
What if you get "invalid user name" or "invalid password"?
Your WebAdvisor ID and password are the same as used with email. For password maintenance, use the Outlook Web Access (OWA) page.
I forgot my password, what do I do?
Your WebAdvisor ID and password are the same as used with email. For password maintenance, use the Outlook Web Access (OWA) page.
What are the "repeat boxes" on the transcript page?
On the Grades/Transcript page, the "Repeat" column indicates (with a check mark) if you have repeated that class.
I get the message: "java.net.Socket Exception = connect (code=10061)". What is that?
The server is down for maintenance. Try back later.
How does online registration work? How do I register?
See the Records Office how to use web registration page.
I get the message: "Forced exit from screen without explanation. Contact System Administrator". What is that?
The message usually shows when you are not logged in to WebAdvisor or you are timed out. Try to log back into WebAdvisor.
I get the message: "Guests cannot execute a transaction". What do I do?
The message usually shows when your current web session is timed out. Please log in again to WebAdvisor.