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2019 Mediation Fundamentals for HR Professionals

June 13, 2019 @ 8:30 am - 6:00 pm

Online: May 3 to June 7, 2019
In Person: June 12-14, 2019 (8:30 – 6 PM)
SHRM and HRCI credit available

HR professionals deal with conflict challenges every day.

Discover how you can mediate the resolution of workplace conflict while earning a professional 40 hour certificate in mediation from U.C. Hastings and the HR Mediation Academy.

This powerful learning experience is focused on the emerging civility needs of the modern workplace (not legal ADR), and is designed to equip you with the skills to successfully resolve challenging workplace conflicts.

The theoretical learning objectives are conveniently met online using video, a book on workplace mediation, quizzes, facilitated discussions and six 90 minute webinars. The online component starts on May 3, 2019.

The skills based objectives are addressed in person through interactive exercises and role plays at an engaging three-day mediation role play boot camp held in San Francisco on June 12, 13 and 14, 2019.

You will have ample opportunity to practice your mediation skills while receiving supportive personalized feedback and coaching from mediators.

By the end of this workshop, you will be able to:

  1.  Describe the unique features of workplace mediation
  2.  Employ constructive techniques to resolve conflict
  3. Identify which conflicts are suitable for internal mediation
  4.  Maintain neutrality while mediating in a workplace setting
  5. Listen, ask questions, reframe, and manage difficult conversations in a helpful manner
  6. Accurately sense emotional states and tactfully work with strong emotions
  7. Explore assumptions in a culturally sensitive manner
  8. Resolve difficult workplace conflicts

About the Instructors

John Ford, BA LLB (UCT) is the founder of the HR Mediation Academy and author of Peace at Work: The HR Manager’s Guide to Workplace Mediation. An experienced workplace mediator and soft-skills trainer, John has provided training to thousands of employees at all levels in the workplace, across a wide range of industries. His workshops focus on the development of soft skills, such as communication, negotiation, facilitation, conflict resolution, emotional intelligence, customer service and mediation. He is a past president of the Association for Dispute Resolution of Northern California (ADRNC) and was managing editor of www.mediate.com  from 2000 to 2011. Currently, he is a member of the Association for Conflict Resolution, ADRNC and the Society for Human Resource Management. John was the trainer of a two-day Mastering Workplace Mediation seminar for members of the New Concept Human Resources Association (NCHRA) for 10 years. It is this training and his passion to make the world a more peaceful place that has inspired him to write his book Peace at Work.

Marvin Schwartz (BBA, JD) is an experienced workplace mediator and mediation skills trainer. Marvin studied law at Georgetown University Law Center in Washington, DC.  After briefly working with a small general practice law firm, he joined the US Commission on Civil Rights as a staff attorney. Marvin has personally mediated several hundred workplace cases. Marvin helped design the basic mediation training program of Community Boards of San Francisco, and he has trained over 2,400 people in mediation skills for workplace and community conflicts.  This includes training internal mediation teams for large private, government and educational institution employers.  Many of the trainees have been human resource professionals, and in one case, he trained the entire US based HR department of United Airlines. Marvin has led workshop sessions at NCHRA annual conferences and also at a national Association for Conflict Resolution annual conference.

Standard Registration Fee – $1,600
Early Bird Registration (ends March 29, 2019) – $1,200
Alumni Discount – $1,200

Prices include light breakfast and afternoon snack.


June 13, 2019
8:30 am - 6:00 pm
Event Category:


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